The Pet Academy (”We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018., the data controller is RWJW Limited of The Meadows, Lippiatt Lane, Shipham, BS25 1QZ. the data controller is RWJW Limited (companies house number 07773122) of The Meadows, Lippiatt Lane, Shipham, BS25 1QZ. ICO Registration Number ZA609630. Our nominated representative for the purpose of the regulation is Rebecca Wilson. Our newsletter is managed and sent via https://www.emailblasteruk.com/. https://www.emailblasteruk.com/ is the data processor for our newsletter. Email Blaster is UK hosted so we do not routinely transfer personal data outside the UK.
We will collect and process the information you give us when filling in forms on our website www.thepetacademy.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us or information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Data for course enrolment, certification and student support is for our contractual obligation to you fir you to undertake one of our courses. We do not use cookies on our website however information about our website users may be collected by google analytics to help us improve and optimise our site for our users. The personal data we collect from you for you to receive the newsletter will include your email address. We use a third party payment processor, PayPal, for our online payments. Please see their website for their Privacy Policy.
We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We do not share your information that we collect to third parties other than for our email newsletter processor, https://www.emailblasteruk.com/. The Pet Academy does not use automated decision-making or profiling which produces legal or similarly significant effects.
As part of delivering our newsletter we share your personal data with an email service provider which acts as the data processor for this.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We delete any excessive data. All paper documents will be disposed of securely. As we use https://www.emailblasteruk.com/ to manage and send our newsletter, newsletter subscribers email addresses will be lawfully collected, processed and shared with https://www.emailblasteruk.com/ for the purposes of providing the service. https://www.emailblasteruk.com/ is a UK based service with UK based data servers. Our first aid courses are owned by Protrainings, we share the minimum information necessary with Protrainings to issue and validate certificates. How they use your data can be found here.
If any information about you changes then please let us know so we are able to update our records.
We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. Marketing communications are sent only where consent has been obtained or where permitted under the Privacy and Electronic Communications Regulations (PECR). You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know
We collect personal data in order to:
• add you to our mailing list and send you our newsletter
• Sign you up for our courses
We will not:
• sell or rent your data to third parties
• share your data with third parties other than (as required)
https://www.emailblasteruk.com/ and Protrainings.
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
We maintain records of processing activities and regularly review our privacy and information security practices to ensure ongoing compliance with UK GDPR.
|
Data Type |
Retention |
|
Student records |
6 years |
|
Certificates |
7 years |
|
Financial records |
6 years |
|
Marketing subscribers |
Until withdrawn |
|
Website enquiries |
12 months |
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 16th June 2026.
Under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK data protection laws, you have a number of rights in relation to your personal information.
These include the right to:
Access the personal data we hold about you and obtain information about how it is processed.
Rectification of inaccurate or incomplete personal data.
Erasure (“the right to be forgotten”) where there is no lawful reason for us to continue processing your data.
Restriction of Processing in certain circumstances, such as while the accuracy of your data is being verified or a complaint is being investigated.
Data Portability, allowing you to receive certain personal data in a structured, commonly used and machine-readable format and, where technically feasible, have it transferred to another organisation.
Object to Processing where we rely on legitimate interests as our lawful basis, or where your data is used for direct marketing purposes.
Withdraw Consent at any time where we rely on your consent to process personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully or your rights have not been respected.
To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request. We will respond within the timescales required by applicable data protection legislation.
If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We encourage you to contact us first so that we have an opportunity to address your concerns. Further information can be found on the ICO website at www.ico.org.uk.
Where a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify affected individuals and the Information Commissioner’s Office where required by law.
We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. Please see our full Data Protection Complaints Process here. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or The Meadows, Lippiatt Lane, Shipham, BS25 1QZ.
