The Pet Academy (”We”) are committed to protecting and respecting your

privacy. This policy (together with our terms of use) sets out the basis on

which any personal data we collect from you, or that you provide to us, will

be processed by us. Please read the following carefully to understand our

views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation (GDPR), the

data controller is RWJW Limited of Friends for Pets at The Meadows,

Lippiatt Lane, Shipham, BS25 1QZ. Our nominated representative for the

purpose of the regulation is Rebecca Wilson. Our newsletter is managed

and sent via https://www.emailblasteruk.com/.

https://www.emailblasteruk.com/ is the data processor for our newsletter.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will collect and process the information you give us when filling in forms

on our website www.friendsforpets.co.uk or by correspondence with us on

the phone, e-mail or otherwise. This includes information you provide to

register your interest in using our services, subscribe to our newsletter,

confirming a booking with us, making a job application or franchise

information enquiry and when you alert us to an issue with our website or

company. The information you give us may include your name, address,

e-mail address and phone number. If you do not wish to provide some of

this information it may make it more difficult for us to carry out a booking

for you but we will do our best to help you with whatever information you

feel happy providing. Website usage is collected using cookies.

Information about our website users may be collected by google analytics

to help us improve and optimise our site for our users. The personal data

we collect from you for you to receive the newsletter will include your email

address.

HOW WILL WE USE THIS INFORMATION ABOUT YOU?

We use information you have given us to provide you with the information

and services that you request from us. If you agree, we will contact you via

e-mail only to send you a newsletter containing company news, changes

or updates to our services, details of upcoming events and career

opportunities on an infrequent basis. We use information collected from

the website by cookies to personalise your repeat visit to our website. We

do not share your information that we collect to third parties other than for

our email newsletter processor, https://www.emailblasteruk.com/.

As part of delivering our newsletter we share your personal data with an

email service provider which acts as the data processor for this.

HOW DO WE STORE AND PROCESS YOUR INFORMATION?

All information you provide to us is stored on our secure servers. Where

we have given you (or where you have chosen) a password which enables

you to access certain parts of our site, you are responsible for keeping this

password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not

completely secure. Although we will do our best to protect your personal

data, we cannot guarantee the security of your data transmitted to our site;

any transmission is at your own risk. Our site is secured with SSL

Certificates and we review our IT security on a frequent basis to ensure

that we have the latest updates and software. Once we have received your

information, we will use strict procedures and security features to try to

prevent unauthorised access. We delete any excessive data. All paper

documents will be disposed of securely. If you wish for us to keep your

data for longer than this please let us know. We are happy to reinstate your

information at any point in the future should you wish to use our services

again. As we use https://www.emailblasteruk.com/ to manage and send

our newsletter, newsletter subscribers email addresses will be lawfully

collected, processed and shared with https://www.emailblasteruk.com/ for

the purposes of providing the service. https://www.emailblasteruk.com/ is

a UK based service with UK based data servers. Our first aid courses are

owned by Protrainings, some of your information will be shared with them

to enable they to authorise your certification how they use your data can

be found here https://www.protrainings.com/privacy_policy. Our online

courses are stored by moodle and data processed on their platform to

enable course delegates to undertake their course. How they use your

data can be found here https://moodle.com/privacy-notice/ . As we use

Moodle to manage our courses data will be lawfully collected, processed

and shared with Moodle for the purposes of providing the service. The

subscriber acknowledges that Moodle may transfer and process Customer

Data to Australia and Ireland and anywhere else in the world where

Moodle, its Affiliates or its Sub-processors maintain data processing

operations.

KEEPING YOUR INFORMATION UP TO DATE

If any information about you changes then please let us know so we are

able to update our records. We will ask you to update this on your moodle

account on an annual basis as a matter of routine just to ensure we have

everything up to date.

MARKETING

We would like to send you electronic information about company news,

changes or updates to our services, details of upcoming events and career

opportunities on an infrequent basis which may be of interest to you. We

only use email marketing from email addresses from our staff, clients and

people who have opted in to our mailing list. If you have consented to

marketing you may opt-out at any time at a later date. For existing

customers before May 2018, the ‘soft opt-in’ option will apply to those that

have not taken up the opportunity to opt out of our mailing lists. You are

given the opportunity in every newsletter to opt out of the mailing list. If you

no longer wish to be contacted for information updates you can let us know

at any time of click the ‘unsubscribe’ button in every newsletter. If you are

not opted-in to our mailing list we will only contact you regarding a specific

booking. We send our invoices via email to help save costs and the

environment. The invoice contains your name and address. If you would

prefer to receive the invoice in an alternate method please let us know

Why we need your data

We collect personal data in order to:

• add you to our mailing list and send you our newsletter

• Sign you up for our courses

We will not:

• sell or rent your data to third parties

• share your data with third parties other than (as required)

https://www.emailblasteruk.com/, Moodle and Protrainings.

We will share your data if we are required to do so by law – for example,

by court order, or to prevent fraud or other crime.

How long we keep your data

We will only keep your personal data for as long as you use our services

and/ or subscribe to our newsletter. If you withdraw your consent at any

time, we will remove you from the mailing list, and delete your personal

data. At regular intervals we will draw subscriber’s attention to their right

to withdraw their consent (unsubscribe).

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about

you. If you would like a copy of some or all of your personal information,

please email or write to us using the contact details at the end of this

Privacy Policy. We may make a small charge for this service. We want to

make sure that all information we hold is accurate and up to date. You may

ask us to correct or remove information that you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on

this page and, where appropriate, notified to you by e-mail. Please check

back frequently to see any updates or changes to our privacy policy. This

privacy policy was last updated on 8th June 2026.

YOUR RIGHTS

You have the right to ask us not to process your personal data for

newsletter purposes. We will inform you (before collecting your data) if we

intend to use your data for such purposes. You can exercise your

right to prevent such processing by leaving ‘opt-in’ boxes un-checked on

the forms we use to collect your data. You can also exercise the right at

any time by contacting us at via email or writing to us using the details at

the bottom of this document or clicking unsubscribe on all newsletters. Our

site may, from time to time, contain links to and from the websites of our

partner networks, advertisers and affiliates. If you follow a link to any of

these websites, please note that these websites have their own privacy

policies and that we do not accept any responsibility or liability for these

policies. Please check these policies before you submit any personal data

to these websites.

COMPLAINTS

We take the handling of people’s data very seriously so will do our very

best to resolve any issue that may crop up promptly. Please contact us as

soon as you can on the details at the bottom of this document. If you do

not feel that we have resolved your complaint satisfactorily you have the

right to lodge a complaint with the Information Commissioner’s Office.

HOW TO CONTACT US

Questions, comments and requests regarding this privacy policy are

welcomed and should be addressed to [email protected] or

Friends for Pets at The Meadows, Lippiatt Lane, Shipham, BS25 1QZ.