1. Introduction
This Appeals Policy outlines the procedures and guidelines for students and teachers to
follow when seeking to appeal decisions made by the Pet Academy. This policy ensures
fairness, transparency, and consistency in handling appeals.
2. Scope
This policy applies to all students and teachers enrolled in or teaching courses provided by
the Pet Academy, including decisions related to assessments, disciplinary actions, and
administrative decisions.
3. Grounds for Appeal
Students may appeal decisions on the following grounds:
• Academic assessments: Disputes over grades or feedback received on
assignments or exams.
• Disciplinary actions: Disputes related to sanctions imposed for academic
misconduct or behavioural issues.
• Administrative decisions: Disputes related to enrolment status, course access,
course fees, and other administrative matters.
4. Appeals Process
4.1 Informal Resolution
Before filing a formal appeal, students are encouraged to seek an informal resolution by
discussing the issue with the relevant instructor or administrative staff.
4.2 Formal Appeal SubmissionIf the issue is not resolved informally, the student may submit a formal appeal. The appeal
must be submitted in writing to the Pet Academy within 30 days of the decision being
appealed.
The appeal submission must include:
• The student’s name and contact information
• A detailed description of the decision being appealed
• The grounds for the appeal
• Any supporting evidence or documentation
• The desired outcome or resolution
4.3 Acknowledgment of Appeal
The Pet Academy will acknowledge receipt of the appeal within five business days and will
inform the student of the next steps and timeline.
4.4 Review and Investigation
The Pet Academy will review the appeal and may conduct an investigation, which may
include:
• Reviewing relevant documents and records
• Interviewing the student and other relevant parties
• Consulting with subject matter experts, if necessary
4.5 Decision
The Pet Academy will make a decision within 20 working days of receiving the appeal. The
decision will be communicated to the student in writing and will include:
• The outcome of the appeal
• The reasons for the decision
• Any actions to be taken as a result of the decision4.6 Final Appeal
If the student is not satisfied with the decision of the Pet Academy, they may submit a final
appeal to the Director of the Pet Academy within 10 business days of receiving the
decision. The Director will review the case and make a final decision within 20 business days.
The decision of the Director is final and binding.
5. Confidentiality
All appeal proceedings will be conducted in strict confidence. Information related to the
appeal will only be shared with individuals directly involved in the appeal process.
6. Record Keeping
The Pet Academy will maintain records of all appeals, including the appeal submissions,
evidence reviewed, and decisions made, for a minimum of five years.
7. Non-Retaliation
Students who file an appeal in good faith will not be subject to retaliation or adverse
actions. Any concerns about retaliation should be reported to the Director immediately.
8. Contact Information
For questions or to submit an appeal, students may contact:
9. Policy Review
This Appeals Policy will be reviewed annually to ensure it remains current and effective. Any
changes to the policy will be communicated to students in a timely manner.
By adhering to this Appeals Policy, the Pet Academy aims to ensure that all students are
treated fairly and that their concerns are addressed promptly and thoroughly.
