Friends for Pets Manager Training

2026 Conference

2025 Conference

2024 Conference

2023 Conference

GDPR for managers video

UK GDPR 2026 Changes

Contents

Why is a good relationship important?

Assessment of current relationships

Think from a client’s perspective

How can we improve our lower ranking relationships?

Know your customers

Thank you!

Own it!

Follow Up contact

Go the extra mile

A customer is for life…

Dealing with tricky customers

Fix mistakes

Summary

Contents

Recent issues

What can we do…

Registration forms

Risk Assessments

Don’t be complacent

Contents

Stats

How can we be more innovative to attract the right people?

What is the thing people currently want most in a job now?

Marketing a role

The Job Advert

Job Ad cont…

Application form

Interviews and onboarding

Turning down

PC retention

Ideas for improved engagement and retention

Engagement ideas cont…

Other Thoughts??

The Contract

The Difference between Employed and Self-Employed

Checking an employment status

CEST tool results for FFP Pet Carers

Application of Self-Employment rules to FFP

Summary