The Pet Academy (”We”) are committed to protecting and respecting your
privacy. This policy (together with our terms of use) sets out the basis on
which any personal data we collect from you, or that you provide to us, will
be processed by us. Please read the following carefully to understand our
views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (GDPR), the
data controller is RWJW Limited of Friends for Pets at The Meadows,
Lippiatt Lane, Shipham, BS25 1QZ. Our nominated representative for the
purpose of the regulation is Rebecca Wilson. Our newsletter is managed
and sent via https://www.emailblasteruk.com/.
https://www.emailblasteruk.com/ is the data processor for our newsletter.
WHAT INFORMATION DO WE COLLECT FROM YOU?
We will collect and process the information you give us when filling in forms
on our website www.friendsforpets.co.uk or by correspondence with us on
the phone, e-mail or otherwise. This includes information you provide to
register your interest in using our services, subscribe to our newsletter,
confirming a booking with us, making a job application or franchise
information enquiry and when you alert us to an issue with our website or
company. The information you give us may include your name, address,
e-mail address and phone number. If you do not wish to provide some of
this information it may make it more difficult for us to carry out a booking
for you but we will do our best to help you with whatever information you
feel happy providing. Website usage is collected using cookies.
Information about our website users may be collected by google analytics
to help us improve and optimise our site for our users. The personal data
we collect from you for you to receive the newsletter will include your email
address.
HOW WILL WE USE THIS INFORMATION ABOUT YOU?
We use information you have given us to provide you with the information
and services that you request from us. If you agree, we will contact you via
e-mail only to send you a newsletter containing company news, changes
or updates to our services, details of upcoming events and career
opportunities on an infrequent basis. We use information collected from
the website by cookies to personalise your repeat visit to our website. We
do not share your information that we collect to third parties other than for
our email newsletter processor, https://www.emailblasteruk.com/.
As part of delivering our newsletter we share your personal data with an
email service provider which acts as the data processor for this.
HOW DO WE STORE AND PROCESS YOUR INFORMATION?
All information you provide to us is stored on our secure servers. Where
we have given you (or where you have chosen) a password which enables
you to access certain parts of our site, you are responsible for keeping this
password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your personal
data, we cannot guarantee the security of your data transmitted to our site;
any transmission is at your own risk. Our site is secured with SSL
Certificates and we review our IT security on a frequent basis to ensure
that we have the latest updates and software. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access. We delete any excessive data. All paper
documents will be disposed of securely. If you wish for us to keep your
data for longer than this please let us know. We are happy to reinstate your
information at any point in the future should you wish to use our services
again. As we use https://www.emailblasteruk.com/ to manage and send
our newsletter, newsletter subscribers email addresses will be lawfully
collected, processed and shared with https://www.emailblasteruk.com/ for
the purposes of providing the service. https://www.emailblasteruk.com/ is
a UK based service with UK based data servers. Our first aid courses are
owned by Protrainings, some of your information will be shared with them
to enable they to authorise your certification how they use your data can
be found here https://www.protrainings.com/privacy_policy. Our online
courses are stored by moodle and data processed on their platform to
enable course delegates to undertake their course. How they use your
data can be found here https://moodle.com/privacy-notice/ . As we use
Moodle to manage our courses data will be lawfully collected, processed
and shared with Moodle for the purposes of providing the service. The
subscriber acknowledges that Moodle may transfer and process Customer
Data to Australia and Ireland and anywhere else in the world where
Moodle, its Affiliates or its Sub-processors maintain data processing
operations.
KEEPING YOUR INFORMATION UP TO DATE
If any information about you changes then please let us know so we are
able to update our records. We will ask you to update this on your moodle
account on an annual basis as a matter of routine just to ensure we have
everything up to date.
MARKETING
We would like to send you electronic information about company news,
changes or updates to our services, details of upcoming events and career
opportunities on an infrequent basis which may be of interest to you. We
only use email marketing from email addresses from our staff, clients and
people who have opted in to our mailing list. If you have consented to
marketing you may opt-out at any time at a later date. For existing
customers before May 2018, the ‘soft opt-in’ option will apply to those that
have not taken up the opportunity to opt out of our mailing lists. You are
given the opportunity in every newsletter to opt out of the mailing list. If you
no longer wish to be contacted for information updates you can let us know
at any time of click the ‘unsubscribe’ button in every newsletter. If you are
not opted-in to our mailing list we will only contact you regarding a specific
booking. We send our invoices via email to help save costs and the
environment. The invoice contains your name and address. If you would
prefer to receive the invoice in an alternate method please let us know
Why we need your data
We collect personal data in order to:
• add you to our mailing list and send you our newsletter
• Sign you up for our courses
We will not:
• sell or rent your data to third parties
• share your data with third parties other than (as required)
https://www.emailblasteruk.com/, Moodle and Protrainings.
We will share your data if we are required to do so by law – for example,
by court order, or to prevent fraud or other crime.
How long we keep your data
We will only keep your personal data for as long as you use our services
and/ or subscribe to our newsletter. If you withdraw your consent at any
time, we will remove you from the mailing list, and delete your personal
data. At regular intervals we will draw subscriber’s attention to their right
to withdraw their consent (unsubscribe).
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about
you. If you would like a copy of some or all of your personal information,
please email or write to us using the contact details at the end of this
Privacy Policy. We may make a small charge for this service. We want to
make sure that all information we hold is accurate and up to date. You may
ask us to correct or remove information that you think is inaccurate.
CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on
this page and, where appropriate, notified to you by e-mail. Please check
back frequently to see any updates or changes to our privacy policy. This
privacy policy was last updated on 27th March 2024.
YOUR RIGHTS
You have the right to ask us not to process your personal data for
newsletter purposes. We will inform you (before collecting your data) if we
intend to use your data for such purposes. You can exercise your
right to prevent such processing by leaving ‘opt-in’ boxes un-checked on
the forms we use to collect your data. You can also exercise the right at
any time by contacting us at via email or writing to us using the details at
the bottom of this document or clicking unsubscribe on all newsletters. Our
site may, from time to time, contain links to and from the websites of our
partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these
policies. Please check these policies before you submit any personal data
to these websites.
COMPLAINTS
We take the handling of people’s data very seriously so will do our very
best to resolve any issue that may crop up promptly. Please contact us as
soon as you can on the details at the bottom of this document. If you do
not feel that we have resolved your complaint satisfactorily you have the
right to lodge a complaint with the Information Commissioner’s Office.
HOW TO CONTACT US
Questions, comments and requests regarding this privacy policy are
welcomed and should be addressed to [email protected] or
Friends for Pets at The Meadows, Lippiatt Lane, Shipham, BS25 1QZ.